An Empirical Study on Employee Turnover Intent and Outcome in the BPO Industry
نویسندگان
چکیده
Employee turnover is a critical issue and pretty high in the BPO industry. Managers are interested in reducing employee turnover in the organization in such a way that it will contribute to the maximum effectiveness, growth and progress of the organization The objectives of this study was to know the reasons for attrition, factors that dissatisfy employees and their satisfaction level. Chi square, weighted average, correlation coefficient, Kolmogorov-Simonov, Mann-Whitney U test and ANOVA were used. Lack of recognition, work environment, schedule and better opportunities were the major reasons identified for attrition.
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